Posts in Business, Blogging, and Web Sites

Off To Southern France For A Week

I’ll be leaving tomorrow for a week at the French Riviera. More specifically, I’ll be in the Saint-Jean-Cap-Ferrat area of Southern France:\r\n

Its tranquillity and warm climate make it a favourite holiday destination amongst European aristocracy and international millionaires. It is one of the loveliest places on the Mediterranean coast.

\r\nI will have internet access down there, so I should be posting some nice pictures and video. Overall, it will just be a time of relaxing, and trying to disconnect.

Pepperjam Announces Exclusive Partnership with eBay Partner Network

I’m just going to post the press release for ease of use about this latest announcement…see some of my comments below:\r\n

Pepperjam proud to announce that their affiliate network has officially partnered with the eBay Partner Network to bring eBay??s links and graphics to Pepperjam??s affiliates!\r\n\r\nStay tuned for access to eBay??s large selection of advanced links, widgets, and more. If you have any specific requests for the eBay Affiliate Program on Pepperjam Network please contact ebay@pepperjammanagement.com.\r\n\r\nHIGHLIGHTS: Make up to 75% of all the transactions and up to an additional $35 for every new active user you send to eBay. Pepperjam has in place a dedicated eBay affiliate management team to work with you in real-time to maximize your eBay revenue. Learn more about our aggressive commission structure by logging-in to your Pepperjam Network account.\r\n\r\nAbout the eBay Partner Network and Pepperjam Partnership: \r\n\r\nIt will come as no surprise that eBay is The World??s Online Marketplace?, enabling trade on a local, national and international basis. With a diverse and passionate community of individuals and small businesses, eBay offers an online platform where millions of items are traded each day. Founded in 1995, eBay Inc. connects hundreds of millions of people around the world every day, empowering them to explore new opportunities and innovate together. eBay Inc. does this by providing the Internet platforms of choice for global commerce, payments and communications. Since its inception, eBay Inc. has expanded to include some of the strongest brands in the world, including eBay, PayPal, Skype, Shopping.com, and others.\r\n\r\nCoupling access to the unparalleled scope of eBay??s global marketplace with industry-leading tools and a dedicated support staff, the eBay Affiliate Program on Pepperjam Network offers success to all types of publishers, from the casual blogger to the experienced Internet entrepreneur. The eBay Partner Network is one of the most profitable affiliate programs in existence today, paying affiliates up to $35 per active new user, and 75% of its revenue on hundreds of categories of products.

\r\nI’ll have more information in the future, but I’m very curious about this. For one, I hope it fixes some of the problems I’ve been having with revenue. I don’t really understand the reasoning behind this as I thought eBay moved off of Commission Junction to their in-house network…not just to allow another third party network. There are two major benefit potentials that I see:\r\n

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  1. Pepperjam will have a dedicated ebay contact that affiliates can go to. Since eBay has been extremely uncommunicative to its affiliates, this could have some real potential.
  2. \r\n

  3. Pepperjam was able to increase the minimum revenue by a few % points and $1 on new sign ups from eBay’s own program.
  4. \r\n

\r\nI’m an affiliate through Pepperjam Network, but I haven’t really used it yet. I’ve heard great things about them, so we’ll see how things go. The only problem now is that affiliate links will have to be re-coded again, and we’ll have to wait for BANS to update their code to allow the Pepperjam codes to be integrated.

StumbleUpon Badge For Your Use

I’ve recently been spending a lot of time working on the new design for this blog (Which I hope to launch as soon as next week!). One of the parts I was working on was a “promote” feature, where I could choose to put some sort of social media promotional button on the top headline of a post in order to better promote people “voting” for a post. I was planning on using your standard Digg badge that we’ve seen everywhere, but then I really thought about something that bothered me about Digg.\r\n\r\nI’ve had posts that generate a good amount of Digg’s, but they happen over time. Digg works more like a popular “news” site in the fact that content has to be Dugg enough times within usually 24 hours or less to make it on the front page. That why I really like StumbleUpon.\r\n\r\nIt can literally take just one stumble to get content to generate some good traffic. Then say two months later, somebody else randomly stumbles your post…traffic can generate again. It’s not always just a one-time surge, it usually lasts a few days, and then can continue to bring traffic over time. For this reason, I decided to give it a shot and promote StumbleUpon over Digg for this section (for now). I wanted to use an SU badge, but there wasn’t really anything out there…so I made one:\r\n

StumbleUpon badge

\r\nIt follows the same design as the Digg badge so that people recognize it and are more willing to click it. Feel free to use this on your site if you’d like. I will probably do a couple of sizing variations, while I’ll update on this post in the future.\r\n\r\nIf you have seen or made a StumbleUpon badge, feel free to let me know so I can link to it from here.\r\n\r\nAlso, feel free to add me as a friend on StumbleUpon, you can find my profile here. I sometimes forget to stumble things, but I generally try to if I really like something I see on the net.\r\n\r\nOh, and make sure to Stumble this post 🙂

The Easiest Way To Get A $10k-$100k Cash Loan

First Again logoWhile the title of this post may seem like this would be some sort of paid review, I am actually writing about a company from personal experience. I love to speak out about companies that I have good experiences with, because I want others to do the same.\r\n\r\nMany of us are business owners, or people that are thinking about starting a business. Many times cash is a hurdle, and many times getting somewhere between $10,000-$100,000 is enough to overcome that hurdle. Or say you want to buy a car, dealing with your bank or a company like Capital One Auto Finance can be a huge hassle, especially if you’re not buying from a dealership, as there is a lot of back and forth.\r\n\r\nWhen I was buying my Dodge Viper, I was also selling my Corvette at the same time. Since I wanted to pay cash for the Viper, I also wanted to make sure I had a safety net of money in case it would take me longer than I thought with my Corvette. I started to look for a loan option with a low APR, and came across a company by the name of First Again. The concept behind this loan company is awesome, and here’s why:\r\n

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  • You can only get approved for a loan if you have excellent credit
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  • Since they only accept people with excellent credit, it enables you to get way lower rates. I got at least 3% lower than what I could find for a used car from an actual person.
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  • It doesn’t matter what you use the loan for. You can use it to finance your business, buy a car, pay your credit card bills, do home improvements, etc. They call it an AnythingBill.
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  • Your loan comes in the form of cash. You don’t have to get a check to write out to a particular person or play any sort of waiting games.
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  • If you apply for a loan, and get approved, they transfer money to you right away. I literally applied for a $10,000 loan, got approved, and the next day I had $10,000 extra in my bank account. This was a huge selling point for me.
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  • There are no fees for paying the loan off early. I ended up selling my Corvette two weeks after getting the loan…I simply paid off the total loan right away, ended up paying that first months interest, and that was that. It was quite cheap for the peace of mind that I took the loan out for.
  • \r\n

\r\nThis was by far the best loan experience I’ve ever had, and I can easily personally recommend First Again for your next loan.\r\n\r\nIf you have any other companies that you recommend, post a comment and let me know (let me know why as well)…or if you’ve used First Again, let me know your thoughts.

Above And Beyond Customer Service Experience

Some of you may remember the horrible shopping experience I had a couple weeks back when trying to buy an exhaust for my Viper. I ended up buying the catback exhaust, as well as high flow cats from PartsRack…who specializes specifically in Vipers. The owner, Jon, went out of his way in all aspects of the sale to really help me out and make sure I was getting everything I needed.\r\n\r\nHe kept me up to date, and gave me various options to help reduce costs of shipping. On top of that he gave me a multi-part discount, and threw in an extra little freebie part I had asked for ($40 value). I received a call a day later letting me know the high flow cat I had ordered that he had was actually damaged (didn’t affect the performance), and that he would give me the better/more expensive ones (which cost over $100 more) at no cost if I wanted. While I appreciated the offer, I decided to wait it out because the more expensive ones would give a raspier sound…and wouldn’t make a difference performance wise unless I was pushing out over 650hp.\r\n\r\nI received e-mails with tracking numbers, it was pretty much everything I wanted out of an online purchase. The above and beyond experience is when I received an envelope in the mail which included this:\r\n\r\nViper freebies from PartsRack\r\n\r\nJon had sent me some freebies, a little Blue/White Dodge Viper keychain, diecast toy, and sticker. This was awesome, considering that’s my actual car! The business card included said “Compliments of JonB at PartsRack”. This is going above and beyond, and while this little package may have cost Jon like $10 or whatever, it will definitely keep me as a customer…and I will recommend him to others. We can see it was enough for me to make a post about it!\r\n\r\nWhile this is not something I would expect every retailer to do, I think it’s definitely something that niche retailers should think about. PartsRack sells parts specifically for Vipers, his business is considered very niche. It’s important to do things like this to stay in-tune with your customers. Sometimes not being a huge retailer, Jon may not be able to offer the best prices, but he knows his stuff and can make sure you are ordering what you need, and you will get taken care of.\r\n\r\nWell done Jon! I know I’ve learned something.

The New eBay Partner Network Potentially Has Major Issues

On April 1st eBay moved off of Commission Junction, and onto their own platform for managing their affiliate program. Their new platform goes by the name of “eBay Partner Network” (EPN). This was potentially a great move by eBay, offering more direct support, better reporting, better tools, more customized administration, etc.\r\n\r\nNow it’s 15 days into the new program, and from what I’ve seen, there are some potentially major problems going on with the program in the name of revenue earned by its affiliates.\r\n\r\nRevenue Issues\r\n\r\n\r\nThe biggest issue seems to be the amount of revenue generated as compared to the previous CJ program. My own personal experience shows the same issue. I normally generate at least 1 transaction per day, and average about $2-$5+ per day. I converted my links over to the new program on April 1st, I didn’t see my first transaction until April 10th. It’s now April 15th, and I’ve generated 6 transactions for a total of $6.80 or a $2.27 EPC. On Commission Junction I would generate about $10-$15 EPC. So we’re talking about a pretty drastic difference here. I don’t want to come to any conclusions based on my experience just yet as I’d like to wait it out until the end of the month. Expect an update to this from my end come early May.\r\n\r\nThis seems to be quite a bigger issue, and eBay seems to be somewhat ignoring it. If you take a look at their partner network forum, it just has a ton of posts with people complaining that their revenue is way lower than what it was on CJ. One thread with the title “Has anybody seen and commissions or leads yet?” has 237 posts (at the time of this writing). eBay representatives have responded, basically saying that there is no problem, but they will continually monitor everything to make sure nothing is wrong.\r\n\r\nI don’t like to use myself as an example for the issue since I really don’t do that much in affiliate sales just yet, but I’m happy to use others to prove a point:\r\n\r\nUsername flyinglotta: This user is one of the bigger affiliates posting on the forums, that was doing about $500/day when the program was on Commission Junction. He is now seeing a 50% drop, doing about $250/day, a loss of close to $8,000/month. You would think that an affiliate generating this much would be able to get some sort of personal support from eBay, but he can’t even get a direct e-mail address or phone number to get help. He’s forced to wait on public answers on the forum from representatives that probably need to have a lawyer go over any response they give before they post it.\r\n\r\nMy other concern in this realm is that there is no third party anymore. What I mean by this is that there is no company overlooking to make sure commissions are accurately paid out and tracked for. Essentially an auditor. eBay could realistically just do whatever they want and pay whatever they want, and nobody could really argue with that. Commission Junction was the third party before.\r\n\r\nContact Issues\r\n\r\nThere are all sorts of stories similar to this not only on the eBay forums, but also on other forums. One of the arguments eBay is using is that there are thousands of affiliates, and relative to that number, not enough seem to be contacting them with issues to make it an issue. The other side of this story is that not everybody is complaining on their forums, and there is not exactly an obvious way to contact eBay.\r\n\r\nThe forum link is only on the dashboard homepage. Not everybody wants to post publicly. There is no “Contact” link of any kind in the admin section…making it a bit hard for somebody to complain. The only thing that I have found to contact eBay directly was to go into the help section, click a category, which will also have a link to contact them if it doesn’t answer your question. I did this earlier this month, only to receive a canned response that didn’t answer my question, and was obviously outsourced and not somebody directly working in the program.\r\n\r\nReport Issues\r\n\r\nI think there is a lot of room for improvement on the reports that eBay offers. Now that everything is in-house, reporting capabilities should be way better in terms of tracking where links are coming from, what is being bid on, where they clicked to bid, etc. I don’t want to get into this right now because eBay seems to be working to continually improve the program, and I have a feeling this will be worked in the future as there are now more affiliates to give feedback.\r\n\r\nAre There Really Issues?\r\n\r\nI think this is the question of the day. I think there are generally enough complaints from people that literally have switched over and are seeing lower numbers after the switch to say that there is a problem. At this point in time, it’s less about the affiliates like me who think there are issues as I don’t do high enough numbers to make an example…but some of the bigger guys seeing a difference and complaining should say something is up. I think for the smaller guys, we should give it the full month before starting to really complain there is an issue.\r\n\r\nFor now, those of you having issues, please respond to this post with a comment (there is no need to register, so it’s easy to post) and give a little background on the issue you’re having. The most important information you should post is the following:\r\n\r\nWhen did you change your links to the new program?\r\nWhat were you averaging per day in February and March 2007?\r\nWhat was your EPC for Feb and Mar 2007?\r\nWhat kind of results comparatively have you been seeing in the new program?\r\n\r\nMaybe if enough people respond and comment, and compile it one place, we can take it to eBay and make some changes.

College Humor Does An Ad Takeover Right

Yesterday I went to go take a look at the original content section of College Humor videos, as they produce some pretty good high quality stuff like the popular internet comments in a boardroom series. When I went to the video, I noticed that the page had done an ad takeover for AirTranU.com, which is a flight standby program specifically for people between the ages of 18-22 aka college kids.\r\n\r\nBy doing an ad takeover, there were quite a few elements that took place (That I noticed):\r\n

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  • The background was changed to match the AirTran U branding (blue)
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  • The AirTran U logo was placed next to the College Humor logo
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  • The AirTran U logo is provided along the right and left rails of the page
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  • The video is surrounded by the actual “ad”, promoting a contest to offer free flights until you’re 23 from AirTran U.
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  • Prior to the video playing (pre-roll), there was a quick few second branding spot with the AirTran U logo stating that the video was brought to you by them.
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  • After the video was finished (post-roll), it automatically went to a 15 second commercial for AirTran U.
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  • Everything, including the background, was clickable.
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  • The only thing that didn’t seem to work was the 300×250 ad spot just said “Loading Advertisement”. I’m assuming either the 300×250 ad from AirTran U was not working, or they didn’t have one, so did not load an ad for competitive separation/exclusivity reasons.
  • \r\n

\r\nHere’s a screenshot of the page, feel free to click it to see the full version:\r\n

College Humor ad takeover

\r\nI have to say that this ad takeover was really done right. It was very effective to me as a consumer from a performance, targeting, and branding perspective. On top of that, it also looks good. I definitely noticed the ad/brand (enough for me to write this article!), and ended up clicking through just to see what it was all about. I wonder what the cost of a takeover like this is, and what the CPM works out to be. Anybody in the industry care to chime in?? It would be interesting to see more of this in the blogosphere, as long as it’s done right.\r\n\r\nWhat are your thoughts?? Is it too much?

Google Analytics Adds Day/Week/Month Graphs Finally

Do you think that Google may have read my “How Google Analytics Can Be Dramatically Improved” post from back in October? Even if they didn’t Google released an update to Analytics that included this, and possibly other features (anybody else notice anything??)! There is a beta label next to it, but you can now view your graph by day, week, and month…instead of just day:\r\n\r\n

New Google Analytics chart

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New Google Analytics chart

\r\n\r\nA simple improvement, that makes a drastic difference. Thank you Google…it’s about time.\r\n\r\nUpdate: Apparently you can see hourly charts too…as seen here and here.

The Absolute Worst Online Shopping Experience I’ve Ever Had

Wow. That’s all I can say as I hang up the phone with AutopartsWarehouse.com (I don’t want to send them a link). Don’t ever buy anything from them…please. So here’s my story of what happened:\r\n\r\nI decided to buy a Corsa exhaust system for my Dodge Viper. The MSRP for the system is about $2,200, and it can be found online for about $1,700 shipped from PartsRack, which specializes in Viper parts. I went on Google Product Search, and found a price from AutopartsWarehouse for $1,593, but when you clicked through, the website showed $1. I gave them a call, and the guy told me he could honor the $1,593 price…I told him that I’d consider it and call back, he gave me his extension number.\r\n\r\nLater that day I had found a lower price for $1498 (which turned out to be wrong), but I went to live help from AutopartsWarehouse to ask about that. Without me even asking, the sales representative said he could do the exhaust system for $1,300 shipped. This was an unbeatable price, so I said, $1,300 shipped…definitely order me one. I gave my card info, and later on in the day the price on the website was adjusted from $1 to $1,964. I noticed that when pulling up the order on the website, my order says $1. Later on in the day this changed to $1,300.\r\n\r\nThen at about 8pm, I get an e-mail saying this:\r\n\r\n

We regret to inform you that at the present time we do not stock the part(s) you are looking for. Your order has been canceled. Please check your local dealer or auto parts store for availability. If you have any questions please feel free to call us at 1-888-628-3247, press 1. Please accept our sincerest apologies for this occurrence and do not hesitate to contact us if we may further assist you.

\r\n\r\nUmmm…ok. I was assured it was in stock earlier. I give the number a call, and the rep (who now for the 2nd time barely speaks English) pulls up my order # and then goes on to tell me there is none in stock…even though I was told they were in stock, and guess what the website says:\r\n\r\n

In stock

\r\n\r\nThis gets me thinking that instead of being upfront and saying that the price was too low that they gave, they made a mistake, and this is the best price they could give…they are deceiving and cancel the order saying that the part is not in stock. To verify my theory, I head over to their live chat again:\r\n\r\n

7:53:26 PM Chris: Welcome to Live Help! How can I assist you today?\r\n7:53:37 PM Customer: Hey Chris, could you tell me if you have this part in stock?\r\n7:53:38 PM Customer: COR14122\r\n7:53:51 PM Chris: let me check\r\n7:53:56 PM Customer: thanks\r\n7:54:32 PM Chris: looking to order?\r\n7:54:35 PM Chris: it is in stock\r\n7:54:45 PM Customer: so you are sure you have that part available?\r\n7:54:59 PM Chris: yes, im very sure. it is available

\r\n\r\nThen I start to tell him about my situation, in which he pulls up my order and tells me this:\r\n\r\n

7:59:12 PM Chris: it is in stock. your payment mode must be money order\r\n7:59:20 PM Customer: it was via american express\r\n7:59:40 PM Chris: yes, your order is high. it should be money order\r\n7:59:40 PM Customer: this is the e-mail I just got\r\n7:59:46 PM Customer: We regret to inform you that at the present time we do not stock the part(s) you are looking for. Your order has been canceled. Please check your local dealer or auto parts store for availability. If you have any questions please feel free to call us\r\n8:00:12 PM Customer: what? I can’t pay with a credit card?\r\n8:00:57 PM Chris: our policy is $1,200 only for the items, if that exceeds, you need to pay it in money order\r\n8:01:50 PM Chris: you really want to have this? ill help you with it\r\n8:02:02 PM Customer: Where does it say that? I can go online and pay with a credit card just fine…or paypal even\r\n8:02:14 PM Customer: I do want to order the part at the price I was quoted\r\n8:02:31 PM Customer: but with a credit card\r\n8:03:00 PM Customer: I’d be more than willing to pay the transaction fee if that is the concern with using a card over $1,200, but that policy seems ridiculous to me\r\n8:03:53 PM Chris: okay, your order is out of stock, i checked it with our inventory, I suggest you choose another exhaust system for your car.\r\n8:04:15 PM Customer: you told me “yes, im very sure. it is available”\r\n8:04:36 PM Chris: ive double check it in our inventory and it is not available.

\r\n\r\nOk…so he’s telling me this eCommerce site can’t accept orders over $1,200 through a credit card and must be sent via money order in order to get it. Then…all the sudden he’s double checked and it’s not in stock any more. He tries to sell me a different brand, but I am set on a Corsa exhaust. He finds a different part # for another Viper Corsa exhaust (same part, but there is one difference that makes it so it doesn’t work with the stock cats, only with high flow cats). I told him that version was fine, and I’d like to get the original price that they sold the exhaust to me for but then canceled because it was out of stock. This one was in stock, so they could sell it to me. The rest you just need to read to see how ridiculous this is:\r\n\r\n

8:17:10 PM Chris: it is not available, COR14119 this is available\r\n8:17:31 PM Customer: and you could do the 14119 at the $1,300 price I was quoted via credit card?\r\n8:18:15 PM Chris: so you want it for 1,300?\r\n8:18:32 PM Customer: that’s the price I was supposed to get charged for the 14122\r\n8:18:38 PM Customer: you can pull up the order and see\r\n8:19:50 PM Chris: let me check\r\n8:20:20 PM Chris: Order Total: $1,964.27\r\n8:20:53 PM Customer: No…it was $1,300 I have the conversation printed out from when I ordered it, and when I looked it up before you guys cancelled it, it was $1,30\r\n8:20:55 PM Customer: $1,300\r\n8:21:40 PM Chris: yeah, i see it. but when im checking it out the COR14119 it is 1,964.27\r\n8:21:54 PM Customer: Yeah…the guy gave me a better price on it\r\n8:23:50 PM Chris: he gave a price of 1,300?\r\n8:23:56 PM Customer: yes\r\n8:24:16 PM Customer: that’s why the order WAS at $1,300 and again, I have the conversation with the sales rep\r\n8:24:39 PM Chris: yeah. i see his name in your order\r\n8:25:01 PM Customer: yeah…\r\n8:26:05 PM Chris: im confused about the price discount\r\n8:26:15 PM Chris: i dont know what to say\r\n8:26:26 PM Customer: the price on the website was a mistake, and it was only listed as $1\r\n8:26:33 PM Customer: so I went on the chat, and I told him about it\r\n8:26:45 PM Customer: and he said that was a mistake and he could do it for $1,300 shipped\r\n8:26:49 PM Customer: so I placed my order\r\n8:27:30 PM Chris: so, the original is 1,964.57 and then when you ordered it it became 1,300?\r\n8:28:17 PM Customer: no….on the website it was $1…which was obviously a mistake (which they have since fixed and changed to $1,964.57)…..I asked the guy what it would cost and he told me $1,300, so I placed the order\r\n8:28:54 PM Chris: so he gave you a discount of 600?\r\n8:29:02 PM Customer: I guess so\r\n8:29:12 PM Customer: I didn’t know the $1,964 price at the time\r\n8:29:30 PM Customer: I see them online for like $1,400 something, it didn’t seem unreasonable to me\r\n8:29:55 PM Customer: I got in touch with you guys and you guys gave me a price, and I provided my payment info…I don’t see what the problem is\r\n8:30:16 PM Chris: the original price is 1,964.57. how come it became 1,300 and the discount doesnt appear in your order? im really confused, im sorry.\r\n8:30:39 PM Customer: I don’t know, what do you want me to say…ask the rep I talked to\r\n8:30:42 PM Customer: he told me $1,300\r\n8:30:46 PM Customer: that’s all I know\r\n8:31:00 PM Customer: You guys should be able to pull up the conversation\r\n8:31:04 PM Customer: look and you’ll see\r\n8:31:16 PM Chris: nothing. im just confused out here, im trying to figure it out\r\n8:32:01 PM Customer: well sounds to me like the part you’re confused about can be resolved by either talking to that sales rep or pulling up the chat conversation I had. I am just the customer that is trying to order the exhaust and was given a price\r\n8:33:56 PM Chris: yeah. i dont mean everything to you. your my customer. well i stick on the prices here in my system.\r\n8:35:03 PM Customer: ok…\r\n8:35:51 PM Chris: is there anything that you need?\r\n8:36:06 PM Customer: are you kidding me?\r\n8:36:14 PM Customer: I’m trying to order the exhaust\r\n8:36:36 PM Chris: oh, i sorry. its $1,964.27\r\n8:36:50 PM Customer: What’s up with the $1,300 I was given before?\r\n8:38:17 PM Chris: I would suggest that you call us at 1-800 541-2521 at your earliest convenience. from 9am ?? 4 pm PST .. during business days ..for further information\r\n8:38:35 PM Customer: so you want me to spend another 30 minutes of my time going in a ciricle?\r\n8:39:13 PM Chris: you know the discount is very high, all right.\r\n8:39:37 PM Chris: the final order total is $1,964,57\r\n8:39:39 PM Customer: I see that now, but it’s the price that YOUR COMPANIES REP gave me

\r\n\r\nFrom here, we start discussing some price matching stuff so I can understand what the price is that I could actually get. Keep in mind that I was originally quoted on the phone for $1,593…Chris keeps telling me $1,964. There is more retarded back and forth, which at this point I tell him he has wasted an hour of my time, just give me the best price. At this time, I am also on the phone with the company talking to another rep without giving my previous order #. This rep has verified multiple times that the original part is IN STOCK! He was able to give me the part for $1,600 shipped. Here’s what happened with Chris:\r\n\r\n

8:53:43 PM Customer: or lets just make this easier…what’s the best price you can give\r\n8:53:54 PM Chris: one moment\r\n8:56:29 PM Chris: my supervisor says $25 discount\r\n8:57:50 PM Customer: thats funny because I’m on the phone with your company right now and this rep can do $1,600 shipped\r\n8:58:09 PM Chris: okay. thank you.\r\n8:58:24 PM Chris: Thank you for visiting our website. Please take the time now to add us to your favorites.Its been pleasure assisting you.\r\n8:58:25 PM Customer: I should send you an invoice for $125 for wasting my time for an hour\r\n8:58:29 PM System: Chris has left this session!

\r\n\r\nGood times. At this point I’m now on the phone with the rep (who barely speaks English again), and after I had him verify that the part is in stock a bunch of times, I bring up my situation and ask him what’s up with all of the different answers. By the way, he had no idea of the $1,200 credit card limit. On top of that, when I originally called, I asked to be connected to the extension of the original guy I spoke with at first…he said he could not transfer me, but could not really explain why…but that he could help me out. I’m assuming they may be on some sort of commission or performance quota. At the end of the conversation after he verified the $1,600 shipped price and the part was in stock, I told him I’d think about it and asked for some sort of reference number so I could get the same price tomorrow. He said I could call him at his extension…Which I then said “You mean so I could call, and a rep could tell me they can’t transfer me to an extension..yet you just gave me an extension to reach you”. I just told him to forget it, there was definitely no way I was going to order with them…I would never give my money to a business like this…even if it was to save me money.\r\n\r\nI immediately called PartsRack, and spoke to the owner John…at 8:30pm. Even though they were closed, he still answered some questions and ensured me enough that I’ll be placing an order with him…even though the price was a little over $100 higher. Something I was more than willing to pay for the honesty and knowledge John was providing. Although there have been times when John is a little bit rough to deal with…he seems to cater to the Viper owners that don’t question cost, and turn down/get frustrated with those that do. While I wouldn’t personally run a business like this, John is essentially weeding out the 95% of his business that wastes his time, and spending his time on the 5% that makes him 80% of his money. It’s something that you will read about in Four Hour Workweek. So again, while it’s not necessarily the way I would run his business, I can understand his way of doing it.\r\n\r\nEither way, PartsRack will be getting my money, and if this article stops one person from buying from AutopartsWarehouse.com or any of their identical affiliate sites…I will consider it a success.\r\n\r\nFor another customer service nightmare, check out my past experience with Dell.

eBay Partner Network Now Live

The eBay Partner Network site is now live and accepting registrations. If you’re currently an affiliate with Commission Junction, make sure to sign up and start migrating your links. I know I’ll be spending this week doing it. I’ll be posting a follow up to let you know my thoughts on the new setup.